Refund policy
Refunds and Returns
First, if you purchased an ironMATIK® product, a huge THANK YOU and welcome to the ironMATIK® family! Nothing makes us happier than a big family of happy ironMATIK® customers. We will do our very best to deliver amazing products and an excellent customer experience. If you are ever unhappy with your product, we will work exceptionally hard to improve your experience. So, please email us or fill out our contact form on our website and let us know of any issues or questions you have. One of our friendly customer service team members will be happy to assist you within 48 hours (usually faster!), even on weekends and holidays!
Below are some Refunds and Returns Q&As to assist you:
Q: What if I bought my ironMATIK® product through a third-party website or vendor?
A: If you purchased one of our products through a third-party website or vendor, their refund and return policies apply. However, if something is wrong with your product, and you are past their return/refund deadline, please email us or fill out our contact form on our Website, and we will do our best to assist.
Q: What if I have an issue with the Top Cover of my ironMATIK® Space Saver?
A: If you purchased an ironMATIK® Space Saver before December 1, 2022, you may be eligible for a one-time Top Cover replacement through our Lifetime Limited Guarantee. Either way, please register your ironing board today so we may provide faster assistance if and when you may need a replacement Top Cover.
Q: What if I ordered my ironMATIK® product on your website, and I received an item that was lost/damaged during shipping?
A: If you purchased our product(s) directly on our website and your order is lost or damaged in transit, you may be eligible for a replacement or a refund. In order to receive a replacement for an item lost in transit, we will need proof from the shipping company (such as tracking information) that the item was never delivered or could not be delivered. Please email us with your order and tracking information, so we can contact the shipping company. If we determine that the item(s) in your order was lost in transit (as opposed to delayed in transit), we will replace the affected item(s) with a new item of the same SKU or we will reimburse you for it. Similarly, in order to receive a replacement or a refund for a damaged order, you must provide photographic proof of the damaged packaging and item or items. Please email us as soon as you receive the damaged item(s) and attach all photographic evidence, so we can begin processing your replacement or refund right away. If we determine that the item(s) in your order was damaged in transit, we will replace the affected item(s) with a new item of the same SKU or we will reimburse you for it. For an order that we confirm was lost or damaged in transit, you should expect to receive your replacement or refund within three weeks (usually much less!) of receipt of your e-mail provided all necessary information to process your refund was submitted. This time period includes the time it takes us to process your request once we receive your email (3 to 5 business days), and the time it takes us to send you a replacement or for your bank to process our refund request (5 to 10 business days).
Q: What if I bought my ironMATIK® on your website, and my product is new and unopened?
A: If you purchased one of our products directly on our website, the product may have a specific Return/Refund Policy. In that case, that specific policy would apply. If there is no specific Return/Refund Policy, then you may return new, unopened items within 30 days of delivery for a full refund of the purchase price for the product (less any shipping costs) at your shipping expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us or fill out our contact form on our website with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Q: What if I bought my ironMATIK® on your website, and I received the wrong product, or my product is defective?
A: While we hope this will never happen, if you receive the wrong product, or the product your received is defective, please send us an email within 30 calendar days of receipt of your order with your order number and photographic evidence of the wrong product or defect along with photographic evidence of the packaging (before the box was opened). We will do our best to make things right. If we determine that the wrong product was sent, or that the product was defective (and not damaged during shipping or due to mishandling), then we may either offer a full refund and pay for the return shipping costs, or send you a complimentary replacement of your order.
